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Grange Hall Auto & Glass Frequently Asked Questions

  1. Do I have the right to select the shop of my choice to repair my vehicle?

Yes, as the vehicle owner you decide where, when, and how your vehicle is repaired.

2. Do I need to get more than one estimate?

No, only one estimate of damage report is necessary from the repair facility of your choice. However, the insurance company may want to have their claims adjuster inspect the damage prior to repair.

If your vehicle is not safe to drive, have it towed to the repair shop of your choice. When you notify your insurance company about the accident, tell them the vehicle is not drivable and where it may be inspected.

3. Who is responsible for paying the bill?

You are. The vehicle owner must arrange for payment of the repair bill. Insurance policies state that the insurer will reimburse you for the cost of repairs less any deductible or betterment. You can instruct your insurance company to pay the repair shop directly.

4.Do I need an appointment for an estimate and how long will it take?

Typically you should allow a half to one hour for an estimate. For your convenience appointments are preferred, but not required.

5. How long will the repairs take?

Your advisor can give you an estimated time of completion once we have a repair estimate.

A more accurate date can be given once the vehicle has been disassembled and the repair plan completed.

6..Is there a warranty on the repair?

Yes. Grange Hall Auto & Glass guarantees against defects in workmanship for as long the customer owns the repaired vehicle. Parts and materials are subject to the manufacturers specific warranties.

7. Do I get a loaner car?

We make every attempt to help you with your alternative transportation needs, your advisor can discuss those options once we have completed a repair plan. If you have rental coverage on your insurance policy or are a third party claimant we can help secure a rental replacement vehicle.

8.What forms of payment do you accept?

We accept all major credit cards, Visa, MasterCard, American Express, and Discover. Of course, cash and checks are always welcome.

9. Can I wash my car?

Recommendations and precautions for the first 30 days: Preferably wash your vehicle by hand with a mild detergent. If a commercial car wash is used make sure it is a brush-less type. Quickly remove any tree sap or bird dropping as they may etch a freshly painted surface. Never 'dry wipe' your vehicle to avoid scratching the clear coat.

Recommendations for the first 90 days: Do not wax or polish the freshly painted surface. This will allow the finish to fully cure.

 10. Can I get other service work done while my car is in the Body Shop?

Yes. Just let your advisor know what other work you would like done and they can make arrangements with the appropriate service department.

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